Customer Care

Revo sunglasses are available 24/7 at Revo.com Canada with free domestic shipping and easy returns. Our store locator will help you find a location near you. 

We love to hear from our customers. You can contact Revo Customer Care:

o   Email 24/7: CustomerCareCanada@revo.com

o   Phone 9am -5pm EST:

Toll free: 1-888-361-1077
Local: 647-598-6875

Please email CustomerCareCanada@revo.com and put “Authorized Revo Retailer request” in the subject line.

Revo Insiders are invited to enjoy the special perks and discounts including 20% off your first order, new product alerts, VIP sale access and the opportunity to test drive new products.  To sign up, simply enter your email on the homepage or on the Insider page on ca.revo.com.

ORDERS & RETURNS

We ship orders within 24 hours or on the first business day after your order was received. However, due to Covid-19 protocols currently in place to protect our team and our customers, your shipment may be delayed up to 3 business days.

Revo offers returns within 30 days for merchandise purchased at Revo.com. Merchandise purchased from other retailers are subject to those return policies and must be returned to that location. Sale items are final sale.

All returns must be in the original case and in original condition without any sign of use for credit. 

Please note that you are responsible for the cost of return postage. Please email CustomerCareCanada@revo.com.

You may return your order within 30 days by emailing CustomerCareCanada@revo.com

For orders during a Buy 1, Get 1 promotion, a customer must return both items to receive a refund; otherwise, the order is valid for exchanges only. Partial refunds are not available.

Promotional codes cannot be combined with any other promotions or discounts and may have an expiration date. Promotional codes must be entered at checkout for the discount to be applied. They cannot be applied to any previously placed orders. If we suspect misuse of a Promotion, it may be suspended or terminated. Revo.com Canada promotional codes are only valid on ca.revo.com.

If you return an item purchased using a Promotion, the promotion will be reflected in your refund amount; you will be refunded the price you paid.

Please note that sale items are excluded from all promotions.

Promotional codes are only valid for purchases at ca.revo.com.  A retailer may choose to honor an online discount code but it’s at their discretion.

Promotional codes cannot be used on previous orders, however, Revo is happy to do a one-time adjustment if a promotion is received within 15 days of your order. Should this be the case, please contact Revo Customer Care for assistance at CustomerCareCanada@revo.com.

Your order confirmation email includes all the details of your order: order number, shipping method, and shipping and billing address. After your order ships, you will receive a shipping confirmation email with your tracking number. Have any other questions about your order? Please contact Revo Canada Customer Care at CustomerCareCanada@revo.com  with your order number.

Please contact Revo Customer Care Canada at 647-598-6875 (local) with your order number and we will do our best to accommodate you. If you prefer to contact us via email, please send an email to CustomerCareCanada@revo.com and put "Cancel/Change Order" in the subject line.

If we are unable to complete your request, we will help you process your return.

We do not offer gift cards at this time.

PAYMENT & SHIPPING

We accept Visa, Mastercard, American Express, Diner's Club and Discover. We also accept Paypal, Apple Pay, and Google Wallet.

All orders ship for free within the geographical boundaries of Canada.

Applicable sales tax may be charged according to your shipping destination. Our complimentary FedEx Priority shipping has all duties included.

Revo offers complimentary FedEx Priority shipping
on all domestic orders (4-8 business days) with all duty and tax included.







Revo uses FedEx SmartPost for standard free shipping.  The final delivery may be handled by Canada Post but the tracking # in the shipping confirmation email will be a FedEx tracking #.

No, return shipping is not complimentary. Please note that you are responsible for the cost of return postage. Please email CustomerCareCanada@revo.com.

Yes, we offer you the option to generate a prepaid shipping label. If you use this label, $12 will be deducted from your refund, however the $12 charge is waived for exchanges.

If you choose to ship the package using a carrier of your choice, your refund will be for the full purchase price paid.

FRAMES, LENSES, & TECHNOLOGY

The Revo Light Management System (LMS)™ is our proprietary NASA-based lens technology that meticulously manages the entire spectrum of light to provide optimum vision in all conditions. Good, helpful light is allowed in and enhanced, while all harmful light is reduced or blocked.

Designed to bring Revo’s iconic NASA lens technology to the slopes, the Revo SuperNova+ lens is a cutting-edge Photochromic Serilium+ goggle lens with Revo’s signature Light Management System™ built in.

Revo’s SuperNova+ Goggle lens technology blocks 68% of light in its neutral state. When the technology is activated, it automatically darkens to block 88% of light.

Revo sunglasses are manufactured with medium dark/dark Category 3 lenses providing maximum sun protection due to our NASA technology-based Revo Light Management System™. All our sunglasses are suitable for daylight driving.

o   Revo Blue Water lenses block 89% of visible light and have 94% Blue light/HEV light protection.

o   Revo Evergreen lenses block 87% of visible light and have 96% Blue light/HEV light protection.

o   Revo Graphite lenses block 87% of visible light and have 91% Blue light/HEV light protection.

o   Revo Terra lenses block 85% of visible light and have 95% Blue light/HEV light protection.

o   Revo Spectra lenses block 85% of visible light and have 95% Blue light/HEV light protection.

o   Revo Champagne lenses block 86% of visible light and have 95% Blue light/HEV light protection.

o   Revo Drive lenses block 85% of visible light and have 91% Blue light/HEV light protection.

o   Revo H20 Blue lenses block 91% of visible light and 95% Blue light/HEV light protection.

o   Revo Smoky Green lenses block 90% of visible light, and 93% Blue light/HEV light protection.

All Revo lenses block 100% of UVA, UVB, and UVC light and have 99% polarized lens efficiency.

A Crystal glass lens is celebrated for its optical quality and scratch-resistance, while Serilium/Serilium+ lenses offer amazing impact-resistance and a lightweight feel. All Revo lenses are polarized, feature the Light Management System™ and offer Blue light protection.

Serilium+ is a next generation featherlight, impact-resistant lens with stunning clarity. It is BPA and DEP free with a High ABBE number: 52 for a refractive index close to glass.  It is also ANSI Z87.1 impact-resistant.

Crystal glass lenses are scratch-resistant and ground and polished to the same standard as a camera lens. Revo Crystal glass lenses are up to 20% lighter than traditional glass lenses and offer unsurpassed clarity without distortion.  The Crystal glass lens is our latest technology advancement in which the mirror coating is encapsulated and protected within two layers of glass.

Revo Blue computer glasses and readers block and manage 80% of the most harmful rays of Blue light plus 100% of UV light.  They may help improve sleep patterns and protect you from the effects of digital eye strain from the use of your digital devices.

The Revo Eco collection features sunglasses crafted of a bio-acetate frame material that is completely organic, plant-based, sustainable, and biodegradable.

Revo SuperFlex™ is a flexible frame material exclusive to the Bear Grylls collection and is available in both plastic and metal for next level durability. It absorbs impact, rendering the frames nearly indestructible.

Orders for prescription lenses must be processed through an authorized Revo Rx retailer. To find a store near you, use the Store Locator and click the Rx-available box. If there are no retailers in your area, authentic Revo Rx lenses are available in the USA through SportRx.com as an authorized online alternative.

You can wipe your sunglasses with the microfiber pouch included with your order or rinse with soap and temperate water. Avoid using hot water or abrasives as they can damage the lenses.

The measurements, provided in millimeters, indicate the size of the frame: width of lens-width of bridge-length of temple.

Revo sunglasses are crafted in Italy, Japan and Mauritius.

WARRANTY, LENS REPLACEMENTS & REPAIRS

All Revo sunglasses are protected under warranty up to two years after purchase, with proof from an authorized Revo dealer. The warranty covers defects in material and craftsmanship, but does not cover normal wear and tear, scratches, alteration, misuse or abuse.

Manufacturing defects are any malfunctions or failures in the sunglasses that occur without an external cause, such as:

o   Any breakage or cracking at soldering points, end pieces, bridge points, hinge points, temple tips, temple covers, or screw points (without evidence of improper adjustment)

o   Hinge anchors that have loosened

o   Excessive glue or scratching (from manufacturing only) at hinge points or on other parts of the frame

o   Frames that lose their adjustment within 30 days of receipt

o   Obvious color fading

*Broken, chipped, cracked, or scratched lenses are NOT a manufacturing defect.

Manufacturing defects are any malfunctions or failures in the sunglasses that occur without an external cause, such as:

o   Any breakage or cracking at soldering points, end pieces, bridge points, hinge points, temple tips, temple covers, or screw points (without evidence of improper adjustment)

o   Hinge anchors that have loosened

o   Excessive glue or scratching (from manufacturing only) at hinge points or on other parts of the frame

o   Frames that lose their adjustment within 30 days of receipt

o   Obvious color fading

*Broken, chipped, cracked, or scratched lenses are NOT a manufacturing defect.

If your sunglasses are under warranty and you'd like to request a repair, please email CustomerCareCanada@revo.com and the Customer Care team will help you with next steps.

We have a limited supply of replacement lenses available and will make our best effort to find a solution.

To inquire, please visit the Warranty & Repairs page and email Revo Canada Customer Care at CustomerCareCanada@revo.com

We have a limited supply of parts available. Please visit the Warranty & Repairs page and email the information requested to CustomerCareCanada@revo.com

Unfortunately, we very rarely have parts for Revo sunglasses that are no longer offered on our website. Please contact Revo Customer Care Canada to inquire further at CustomerCareCanada@revo.com

Unfortunately, we do not have parts for vintage Revo sunglasses.